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Salon Policies 

  1. Appointment Scheduling and Cancellations:

    • Appointments can be scheduled in person, by phone, or online.

    • A minimum of 24 hours' notice is required for cancellations or rescheduling. Failure to provide adequate notice will result in a cancellation fee of 100% of the scheduled service cost.

  2. Late Arrivals:

    • If you arrive more than 15 minutes late for your appointment, we may need to reschedule or modify your service to avoid delaying subsequent clients.

    • Consistent late arrivals may result in the need to prepay for future services.

  3. No-Show Policy:

    • Clients who do not show up for their scheduled appointment without prior notice will be charged a no-show fee of 100% of the scheduled service cost.

    • Repeated no-shows may result in a requirement to prepay for services or loss of booking privileges.

  4. Service Satisfaction:

    • We strive for complete client satisfaction. If you are not satisfied with your service, please notify us within 72 hours. We will do our best to address your concerns and provide a resolution.

    • No refunds will be given, but we will offer adjustments or corrective services as necessary.

  5. Health and Safety:

    • Please inform us of any medical conditions, allergies, or sensitivities prior to your appointment.

    • For the safety of all clients and staff, if you are feeling unwell, please reschedule your appointment.

  6. Personal Belongings:

    • Foil & Tone is not responsible for loss or damage to personal belongings. Please keep valuables with you at all times.

  7. Payment and Gratuity:

    • Payment is due at the time of service. We accept cash, credit/debit cards, and other specified payment methods.

    • Gratuities are appreciated and can be given in cash or added to your card payment.

  8. Children and Pets:

    • For safety reasons and the comfort of all clients, children and pets are not allowed in the salon unless they are receiving services.

  9. Photo and Video Consent:

    • By signing below, you consent to Foil & Tone taking photographs or videos of your hair, nails, or other services for promotional or educational purposes. Your identity will not be disclosed without your permission.

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